For Our Residents
How can we help? Below you’ll find links to complete a maintenance request, pay your rent, answers to frequently asked questions, and addenda you may need. Not what you’re looking for? Send us a message and we’ll respond within the day.
If you’d like to get a head start, you can download and complete one of the forms below before coming into the office. If you have any questions, we’d be happy to help!
Sunchase at Longwood is a pet friendly community. Save time by completing the pet addendum online. Click the link below and bring it by the office when you’re done. Please check your handbook for full details.
Looking to sublet your room? Our roommate connection forum is the perfect place to list your room for rent. Please remember that all sublets must complete a Sunchase application and qualify under Sunchase criteria. Please contact us if you have any questions about subletting or posting to the forum.
You have questions? We have answers. Here are some of our most frequently asked questions. If you don’t see what you’re looking for, please contact us by sending us a message or calling.
Each time a payment is late, or you have an outstanding balance on your account of $100 or more, you are charged a late fee and a legal fee and you will receive a notice of noncompliance from us regarding your delinquency. The late fee is the fee charged in accordance with your lease due to not paying your rent on or before the due date, and the legal fee is the actual attorney fee incurred by us to seek legal advice due to your noncompliance with your lease and to have the notice of noncompliance drafted by a law firm.
Our office staff is trained to stream line both the move-in and move-out process to make transitions for our residents as easy as possible. Students are sent both personalized move-in and move-out letters detailing the processes associated with moving in and out of their apartment. Leases begin and end at 12:00 noon, regardless of the day. Our office is readily available to answer additional questions students or parents may have.