For Our Residents

How can we help? Below you’ll find links to complete a maintenance request, pay your rent, answers to frequently asked questions, and addenda you may need. Not what you’re looking for? Send us a message and we’ll respond within the day.

At Sunchase we pride ourselves on our top-notch customer service. Thank you for ranking us as one of the top customer service providers in the apartment industry!

Sunchase at Longwood Apartments Fitness Room

We’ve partnered with Chegg to get you the best deals on your textbooks and tutoring! Click the button below to get started!

Maintenance
Need something fixed? Don’t worry, our award-winning maintenance team has got you covered. Fill out a maintenance request by clicking the button below and we’ll be over right away!

Submit Request

Pay Rent
Did you know you can check your resident ledger balance and see the details of balance due? It’s so easy! Click below to pay your rent or check your balance using our Resident Portal. Use a credit card and never pay late! E-checks are FREE!

Pay Rent

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Forms
If you’d like to get a head start, you can download and complete one of the forms below before coming into the office. If you have any questions, we’d be happy to help!

Register a Pet

Sunchase at Longwood is a pet friendly community. Save time by completing the pet addendum online. Click the link below and bring it by the office when you’re done. Please check your handbook for full details.

Register a Pet

Resident Handbook

Your resident handbook contains everything you need to know about living at Sunchase. Click on the link below to download a copy.

Resident Handbook

Lease Takeover

Need to leave Sunchase early? Click below to download a copy of the lease takeover addendum. If you have any questions, please contact our office. We’re sad to see you go!

Lease Takeover

Lease Takeover Policy

Sample Lease

Can’t find your lease? No problem. Click the link below to download a sample lease.

Sample Lease

Roommate Connection
Looking to sublet your room? Our roommate connection forum is the perfect place to list your room for rent. Please remember that all sublets must complete a Sunchase application and qualify under Sunchase criteria. Please contact us if you have any questions about subletting or posting to the forum. 

Roommate Connection

FAQ’s
You have questions? We have answers. Here are some of our most frequently asked questions. If you don’t see what you’re looking for, please contact us by sending us a message or calling.

Click here to see more FAQ’s.

Current Resident

What is an administrative restoration fee and how is it different from a security deposit?

The administrative restoration fee is a one time, nonrefundable fee of $150. This covers the cost of basic cleaning of the apartment and shampooing of the carpet at move-out.

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What are the differences between the late and legal fees charged?

Each time a payment is late, or you have an outstanding balance on your account of $100 or more, you are charged a late fee and a legal fee and you will receive a notice of noncompliance from us regarding your delinquency.  The late fee is the fee charged in accordance with your lease due to not paying your rent on or before the due date, and the legal fee is the actual attorney fee incurred by us to seek legal advice due to your noncompliance with your lease and to have the notice of noncompliance drafted by a law firm.

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When is rent due?

Rent is due on the 1st of each month, no later than the 5th of each month. Rent not received by the 5th will be considered late regardless of postmark date. You can pay rent online by clicking here.

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What is the move-in/move-out process like?

Our office staff is trained to stream line both the move-in and move-out process to make transitions for our residents as easy as possible. Students are sent both personalized move-in and move-out letters detailing the processes associated with moving in and out of their apartment. Leases begin and end at 12:00 noon, regardless of the day. Our office is readily available to answer additional questions students or parents may have.

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Who to contact in the event of a utility outage?

When a utility is not functioning first contact the company who provides the services (ex: Dominion power). Then contact our office so that we can assist in any way possible.

In the event of a power outage, contact Dominion Power using their Outage Emergency Phone Number: 1-800-934-3187

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Who are the utility carriers and what’s their contact info?

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